Frequently asked questions
Do you have a question about your order or do you want to know more about our products? Don’t hesitate to contact us!
Email us at [email protected] or fill in the contact form below.
Frequently asked questions
1.1 I have not received a packing slip, but would like to receive one
As of June 20, 2022, we will no longer add a packing slip to orders. If you would like to receive a packing slip or invoice, please send an email to [email protected]
1.2 What are the shipping days during the holiday season?
Week 31: orders placed before 13.00, will be shipped the same day.
In weeks 32 and 33 we are on holiday. The following applies during these weeks:
Week 32: orders placed before Monday 8 August 12.00 will be shipped on Monday. Orders placed during the week will be shipped on Friday.
Week 33: orders placed before Monday 15 August 12.00 will be shipped on Monday. The webshop will be closed for the rest of the week. Orders placed during this week will be shipped on Monday, August 22.
1.3 Who is Oceonics?
Oceonics is a webshop for plastic-free products founded by Annemieke & Kelly with the mission to create a zero waste world. In about us you can find a complete background story. Since June 2021, Karole has taken over from Annemieke and Kelly.
Oceonics is registered in the Dutch chamber of Commerce as 80336019.
1.4 How can I recycle the used blades?
The blades are made of metal, so the used ones you can collect as old metal.
1.5 What are the delivery costs?
We are full of ambition, but we have not yet reached the size to sent the packages for free. For these shipping costs we ensure that the package arrives quickly in a sustainable package.
For orders up to € 50 we charge a € 3,99 shipping fee in the Netherlands. Orders over € 50 are sent for free.
For deliveries to Belgium we charge a € 8,99 shipping fee.
For deliveries to Luxembourg we charge a € 11,50 shipping fee.
For deliveries to Germany we charge a € 9,- shipping fee.
For deliveries to France we charge a € 14,- shipping fee.
For deliveries to Italy we charge a € 14,50 shipping fee.
1.6 How can I return an item?
If an article is not to your liking, then you have the option to return it within 14 days. Hygiene is important for many of our products, these products can only be returned if the seal is not broken. More information about returns can be found here.
1.7 What should I do when an items is damaged during delivery?
1.8 When can I expect to receive my order?
When the order is placed before 14:00 on a week day, we will ship the order on the same day via PostNL. When the order is shipped you will receive an email with a track&trace code so you can track your order.
In weeks 31, 32 and 33, due to holidays, adjusted shipping times and shipping days apply.
! Please note that the delivery times are longer between 11 November (singles day) and the holidays (1 January). This is due to the busyness of our transport partners and we cannot influence this. Our advice is to order gifts in time.
1.9 How is my payment processed?
1.10 Are all your products 100% plastic free?
Our search for plastic-free bathroom products sounds simpler than it actually is. For example, a plastic lid or a plastic laminated casing quickly creeps into a packaging process. Therefore we cannot promise that all our products are completely plastic-free. In our fight against plastic we continue to search for the best plastic-free products and are happy to accept this challenge! At Oceonics we believe that every little bit helps and that you can start with yourself. Just like the famous chocolate manufacturer Tony Chocolonely, who wants to make chocolate production 100% slave-free, we hope to do this for plastic. By gaining insight into where the addition of plastic takes place in the production process, we want to eliminate the plastic from our entire chain.