Frequently asked questions
Do you have a question about your order or do you want to know more about our products? Don’t hesitate to contact us!
Email us at [email protected] or fill in the contact form below.
Frequently asked questions
1.1 Who is Oceonics?
Oceonics is a webshop for plastic-free products founded by Annemieke & Kelly with the mission to create a zero waste world. In about us you can find a complete background story.
Oceonics is registered in the Dutch chamber of Commerce as 72146389.
1.2 What are the delivery costs?
We are full of ambition, but we have not yet reached the size to sent the packages for free. For these shipping costs we ensure that the package arrives quickly in a sustainable package. Due to overall pricing updates of PostNL we are obliged to raise our shipping costs.
For orders up to € 50 we charge a € 5,99 shipping fee in the Netherlands. Orders over € 50 are sent for free.
For deliveries to Belgium we charge a € 8,99 shipping fee.
For deliveries to Luxembourg we charge a € 11,50 shipping fee.
For deliveries to Germany we charge a € 9,- shipping fee.
For deliveries to France we charge a € 14,- shipping fee.
For deliveries to Italy we charge a € 14,50 shipping fee.
1.3 How can I return an item?
If an article is not to your liking, then you have the option to return it within 14 days. Hygiene is important for many of our products, these products can only be returned if the seal is not broken. More information about returns can be found here.
1.4 What should I do when an items is damaged during delivery?
1.5 When can I expect to receive my order?
When the order is placed before 22:00 on a week day, we will ship the order on the same day via PostNL. When the order is shipped you will receive an email with a track&trace code so you can track your order.
You can expect your Oceonics order via Fietskoeriers in and around 30 Dutch cities. Orders via Fietskoeriers take a little longer, but this way you contribute to the reduction of CO2 emissions! The current list of cities where Fietskoeriers are active can be found online on their website Fietskoeriers.
! Please note that the delivery times are longer between 11 November (singles day) and the holidays (1 January). This is due to the busyness of our transport partners and we cannot influence this. Our advice is to order gifts in time.
1.6 How is my payment processed?
1.7 Are all your products 100% plastic free?
Our search for plastic-free bathroom products sounds simpler than it actually is. For example, a plastic lid or a plastic laminated casing quickly creeps into a packaging process. Therefore we cannot promise that all our products are completely plastic-free. In our fight against plastic we continue to search for the best plastic-free products and are happy to accept this challenge! At Oceonics we believe that every little bit helps and that you can start with yourself. Just like the famous chocolate manufacturer Tony Chocolonely, who wants to make chocolate production 100% slave-free, we hope to do this for plastic. By gaining insight into where the addition of plastic takes place in the production process, we want to eliminate the plastic from our entire chain.